The initial UX audit of the Poznań city website revealed several critical issues that hindered usability and user satisfaction. The homepage suffered from information chaos, with inconsistent structure and layout making it difficult for users to quickly locate relevant content. Section divisions were unclear, leading to navigation challenges. The menu design lacked logical organization, further complicating the user journey. Additionally, the search engine functionality was underperforming, preventing users from efficiently finding specific information. These problems highlighted the urgent need for a comprehensive redesign to meet modern user expectations and improve access to city services.

Driven by insights from a UX audit and global best practices, the project focused on resolving key usability issues—such as disorganized content, confusing navigation, ineffective search functionality, and a poorly structured menu—to ensure a seamless and intuitive experience for all users.